Meet the MGM crew…T/C Encore Custom Barrels Customer Service Rep MGM-Missi
Chances are that if you have contacted Match Grade Machine in the last few years, you would have talked to our customer service rep MGM-Missi.
I happened to come across an article in ‘One Good Shot’ Journal of the Thompson / Center Association Volume XXVII No. 3 Fall 2012 and found this written by her.
I had a few spare minutes today and found myself browsing through the last One Good Shot magazine that you sent us. I must say that I found it quite interesting, and I actually learned a number of interesting facts about the Encore and the Contender.
I had very little gun experience when I started working here at Match Grade Machine back in May of 2011, but spending at least eight hours a day here in the shop with the guys (MGM-Kerry, & MGM-Dylan) sure has taught me a great deal about what is involved in the making of a barrel. It took me a while to familiarize myself with many of the terms related to the gun industry such as chrome moly, twist rate, freebore, lands and grooves and target crown just to name a few, but I now find myself quite able to hold a conversation with the many customers who call us every day to order barrels.
I’ve shared many wonderful conversations via email and telephone with many of our customers some pertaining to the pleasures of the hunt, while others shared the joy of times spent with family and grandchildren, a few of which have actually brought me to tears.
I find learning about Encores and Contenders quite fascinating. The knowledge of our fine staff is quite exceptional and they make every effort possible to do an exceptional job on each and every project, striving to make every transaction a memorable experience for all of our customers, be they hunters or collectors.
I have really grown to love my job here at Match Grade Machine! Every day is an adventure and a learning experience for me an I get to meet the most amazing people. I even get paid at the end of the week for having this much fun!
Thanks for letting me share my thoughts with you, and I look forward to doing business with you again soon.
by One Good Shot Editor
Thank you very much for taking the time out of your very busy schedule to share your thoughts with us. Glad to hear that you enjoyed browsing through the last issue of the One Good Shot. I make every effort possible to include something informative about the many products the Thompson /Center Arms Company in each and every issue and it’s good to hear that readers such as yourself find these articles informative.
I must compliment you on your progress throughout the past year with regards to your increased knowledge of the firearms industry. On several of our earlier conversations, I could tell that most of this was quite new to you, but the year progressed, it became quite obvious that you were digesting the many terms related to this business quite nicely. Your eagerness to follow up with the boys out back for the answers to my many questions has always impressed me and you have never failed to get back to me with an answer in a timely fashion which is certainly a testimonial to your professionalism. As of late, I find you answering practically all of my many questions without assistance, proving once again that you are indeed, making every possible effort to learn as much as you can about the business at hand.
The closure of Thompson / Center’s Rochester New Hampshire facility last year has left us here at TCA headquarters scrambling to find worthwhile offerings to present to the membership on a quarterly basis, and were it not for the efforts of you and the rest of the gang at MGM, all of my efforts to do so would have probably failed.
Nothing pleases a member of any organization more than factory participation and involvement and when a company makes the effort to support its collector group by offering one of a kind items that are not available to the general public, both the company and the collector group prosper. This type of involvement has been temporarily disrupted and are in hopes, that once the move and all of the tasks associated with it have been completed, things will once again be as they were.
I am certain that I speak on behalf of the entire membership when I tell you how grateful we are for all the efforts that have been made by everyone at Match Grade Machine in helping us to weather this period of transition by offering us such innovative new products at affordable prices.
Now that you have completed your first year of employment with MGM, you should find yourself up for review and perhaps maybe even a slight increase in pay? (Editor)